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Returns & Exchanges

RETURN POLICY

We stand behind our products 100%. We’re confident that the design details and quality of our merchandise will meet, if not exceed, your expectations. We care about your satisfaction and our Customer Care Team is always here to help.

RETURNING MERCHANDISE

We hope you love your selections as much as we loved designing them. If you’re not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for our merchandise within 15 days of the purchase. Proof of purchase is required for a refund. 

Returns are refunded in the original payment form for the merchandise price, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Return shipping charges may apply. Taxes charged are refunded in accordance with state and local laws. Returns sent via USPS that arrive with postage due will be returned to sender.

All SALE items are final sale and can not be returned for a refund. 

To return an item, simply follow the instructions on your packing slip send the items with all original packaging to:

Fire Filly
PO Box 351
Dublin, OH 43017

If you have any further questions please contact us directly at: support@firefilly.com.